What is self-exclusion and how do I request it?

Self-exclusion allows you to suspend your k89 account for a set period — from 24 hours up to permanent closure — so you cannot place bets or deposit funds during that time. To request self-exclusion, email support@k89.vin from your registered email address, state the duration you require, and our team will action your request promptly. Permanent self-exclusion cannot be reversed once the cooling-off window closes.

How can I check my gambling activity history on k89?

You can request a full activity report — including all bets placed, deposits made via bKash, Nagad, Rocket, or bank transfer, and withdrawals processed — by contacting our support team at support@k89.vin. We recommend reviewing your activity regularly to stay aware of your spending habits and identify any patterns that may indicate a need to adjust your limits or take a break.

Responsible Gaming at k89

Q: How do I set a deposit limit on my k89 account?

To set a deposit limit, contact our support team at support@k89.vin with your registered account details and the limit amount you want to apply (daily, weekly, or monthly). Limits that reduce your spending take effect immediately. Requests to increase a limit are subject to a mandatory 24-hour cooling-off period before the change is applied.

We are committed to creating a safe, fair, and enjoyable experience for every player in Bangladesh. Gambling should always be fun — never a source of stress or financial harm.

Our Commitment to Safe Play

21+ Only

At k89, responsible gaming is not just a policy — it is a core part of how we operate. We firmly believe that entertainment and player wellbeing must go hand in hand. Our platform is designed for adults aged 21 and above, and we actively encourage every player to stay in control of their gaming activity at all times.

Whether you enjoy cricket betting, live casino, slots, or crash games, k89 provides a suite of practical tools and clear guidelines to help you manage your play. Our SSL-encrypted platform and fair-play certified systems ensure that the environment you game in is secure and transparent — but the most important safeguard is the one you build for yourself.

Important Reminder

Gambling is a form of entertainment, not a way to earn income. Never gamble with money you cannot afford to lose. If gambling stops being fun, stop playing and reach out for help. k89 support is available at [email protected].

k89 is proud to serve players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and Cox's Bazar. We take our responsibility seriously and continuously update our responsible gaming framework to reflect best practices in player protection. All payments through bKash, Nagad, Rocket, and major Bangladeshi banks are subject to our account verification and spending controls.

Player Protection Tools

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Self-Exclusion

Temporarily or permanently suspend your account if you feel gambling is becoming a problem.

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Session Time Limits

Set a maximum session duration to prevent extended, unplanned play sessions from affecting your daily routine.

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Deposit Limits

Control your daily, weekly, or monthly deposit amounts so spending always stays within your personal budget.

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Self-Exclusion

Request a cooling-off period ranging from 24 hours to a permanent account closure to take a break when you need it most.

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Activity History

Review your full betting and deposit history at any time to stay aware of your spending patterns and playing habits.

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Support Access

Our dedicated support team is available around the clock to assist players who need guidance on responsible gaming measures.

Tips for Healthy Play

Following a few simple principles can make all the difference between an enjoyable hobby and a harmful habit. We recommend every k89 player read and follow these guidelines before and during every gaming session:

Set a strict budget before you start and never exceed it, regardless of wins or losses.
Only use funds you can genuinely afford to lose — never gamble with rent, groceries, or essential bill money.
Take regular breaks during play sessions — step away from the screen every 30 to 60 minutes.
Never chase losses. Trying to recover money you have lost by placing bigger bets usually worsens the situation.
Do not play when you are emotionally stressed, tired, anxious, or under the influence of alcohol.
Balance gambling with other hobbies and social activities — do not let it become your sole form of entertainment.
Talk openly with family or friends if gambling begins to take up more of your time or money than you planned.

Tools Available on k89

k89 gives every registered player direct access to a set of responsible gaming controls. You can activate or adjust these tools at any time by contacting our support team at [email protected]. Changes to limits that increase your spending take a 24-hour cooling-off period before they become active; decreases take effect immediately.

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Deposit Limit Control

Set a daily, weekly, or monthly cap on how much you can deposit via bKash, Nagad, Rocket, or bank transfer. Once the limit is reached, no further deposits are processed until the period resets.

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Session Time-Out

Choose a fixed duration for each gaming session. When your time runs out, the system logs you out automatically and prompts you to take a break before resuming.

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Cooling-Off Period

Request a short-term break of 24 hours, 7 days, or 30 days. During this period your account is suspended and you cannot deposit, place bets, or access gaming features.

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Permanent Self-Exclusion

If you feel you need a long-term solution, you may request permanent account closure. This action is irreversible once the cooling-off window expires. Contact [email protected] to initiate this process.

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Reality Checks

Enable on-screen alerts that appear at set intervals during your session, showing you how long you have been playing and your net balance change so far.

Recognising Problem Gambling

Problem gambling can develop gradually and may be difficult to recognise in yourself or in someone you care about. The following warning signs may indicate that gambling has moved from a leisure activity to a harmful compulsion:

Spending more money or time gambling than you originally intended, repeatedly.
Feeling restless, irritable, or anxious when you try to cut down or stop gambling.
Using gambling as a way to escape personal problems, stress, or feelings of depression.
Lying to family members or hiding the amount of time and money spent on gambling.
Borrowing money or selling possessions to fund gambling activity.
Neglecting work, family, or personal responsibilities because of time spent gambling.

If you recognise two or more of these signs in yourself or someone you know, we strongly encourage you to take a break using k89's self-exclusion tools and to seek professional support. You are not alone — help is available.

Protecting Minors

k89 operates strictly for adults aged 21 and above. We have a zero-tolerance policy towards underage gambling. During registration, we verify every user's age and identity. Any account found to be operated by a person under the age of 21 will be immediately suspended and all funds will be returned in line with our verification policy.

If you share a device with family members, including children, we strongly recommend enabling parental controls and keeping your k89 login credentials private. Never share your username or password with anyone, and always log out fully after each session when using a shared device.

Need Help? We Are Here for You

If gambling is causing you or someone you care about distress, our support team is ready to assist 24/7. Contact us at:

[email protected]

Responsible Gaming — Common Questions

To set a deposit limit, contact our support team at [email protected] with your registered account details and the limit amount you want to apply (daily, weekly, or monthly). Limits that reduce your spending take effect immediately. Requests to increase a limit are subject to a mandatory 24-hour cooling-off period before the change is applied.

Self-exclusion allows you to suspend your k89 account for a set period — from 24 hours up to permanent closure — so you cannot place bets or deposit funds during that time. To request self-exclusion, email [email protected] from your registered email address, state the duration you require, and our team will action your request promptly. Permanent self-exclusion cannot be reversed once the cooling-off window closes.

If you have previously experienced problem gambling, we strongly recommend speaking to a professional counsellor before resuming play on any platform, including k89. Our responsible gaming tools — deposit limits, time-outs, and self-exclusion — are available to support you, but they work best as part of a broader personal plan. Please contact [email protected] if you would like us to apply extra restrictions to your account as an additional safeguard.

You must be at least 21 years old to register and play on k89. This is a strict platform-wide policy with no exceptions. We verify the age of every new account holder during registration. If our verification process reveals that a player is under 21, the account is immediately suspended and any deposited funds are returned in full. Please do not attempt to register if you are under 21 years of age.

You can request a full activity report — including all bets placed, deposits made via bKash, Nagad, Rocket, or bank transfer, and withdrawals processed — by contacting our support team at [email protected]. We recommend reviewing your activity regularly to stay aware of your spending habits and identify any patterns that may indicate a need to adjust your limits or take a break.

Ready to Play Responsibly?

Explore k89's full range of games and sports betting — cricket, slots, live casino, and more — knowing that our responsible gaming tools are always available to keep you in control.

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