Privacy Policy

1. Introduction

k89 ("we", "us", or "our") operates the online casino and sports betting platform available at k89.vin. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use our services. By registering an account, placing bets, or simply browsing our platform, you acknowledge that you have read and understood this Privacy Policy.

We are committed to protecting the privacy and security of our players across Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi. This document outlines our practices in plain language, so you can make informed decisions about the information you share with us.

2. Information We Collect

When you interact with k89, we may collect the following categories of personal and non-personal information:

• Identity information: full name, date of birth, gender, and national identification details required for age and identity verification.
• Contact information: email address, phone number, and residential address in Bangladesh.
• Account credentials: username and encrypted password used to access your k89 account.
• Financial information: transaction records, deposit and withdrawal history, and payment method details such as bKash, Nagad, Rocket, Upay, and linked bank accounts. We do not store full card numbers or sensitive authentication data.
• Usage and technical data: IP address, device type, browser information, operating system, session timestamps, pages visited, and in-game activity logs.
• Communications: messages, emails, or live-chat transcripts exchanged with our support team at [email protected].

We collect this information directly from you during registration and gameplay, automatically through our platform's technical systems, and occasionally through third-party service providers who assist with payment processing or identity verification.

3. How We Use Your Information

k89 uses the information we collect for the following legitimate purposes:

• Account creation and management: to register your account, verify your identity, and maintain your player profile on the k89 platform.
• Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, and other supported Bangladeshi payment methods; to settle bets and award winnings accurately.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, money laundering, underage access, and other unauthorised activities on your account.
• Responsible gaming: to monitor gameplay patterns, apply self-imposed deposit limits or session time-outs, and flag behaviour that may indicate problem gambling.
• Customer support: to respond to your queries, resolve disputes, and improve the overall quality of our support service.
• Marketing and personalisation: to send you promotional offers, bonus notifications, and tailored game recommendations — only where you have opted in to receive such communications. You may opt out at any time by contacting our support team.

4. Sharing Your Information

k89 does not sell, rent, or trade your personal information to third parties. We only share your data in the following limited circumstances:

• Service providers: trusted third-party vendors who assist with payment processing (such as bKash, Nagad, Rocket), identity verification, fraud detection, and platform analytics. These providers are contractually bound to handle your data only for the purpose stated and in accordance with applicable privacy standards.
• Legal compliance: where we are required by applicable law, court order, or regulatory authority to disclose information — for example, to assist with anti-money-laundering (AML) investigations or to comply with a lawful request from a competent authority.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity, subject to the same privacy protections described in this policy.

We ensure that any third party receiving your data is subject to appropriate contractual obligations and provides an adequate level of data protection.

5. Cookies and Tracking Technologies

k89 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files placed on your device that help us remember your preferences, keep you logged in, and understand how you navigate through our site. We use session cookies (which expire when you close your browser), persistent cookies (which remain on your device for a set period), and analytics cookies to measure site performance.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the k89 platform, including your ability to stay logged in or access personalised features. We do not use cookies to collect sensitive personal data such as financial credentials or passwords.

6. Data Security

We implement a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure password hashing, access controls that limit internal data access on a need-to-know basis, and regular security assessments of our systems and infrastructure.

Despite our best efforts, no method of transmission over the internet or method of electronic storage is 100% secure. If you become aware of any security vulnerability or suspect that your k89 account has been compromised, please contact us immediately at [email protected].

7. Your Rights

As a k89 player, you have the following rights concerning your personal data. To exercise any of these rights, contact our support team at [email protected] and we will respond within a reasonable timeframe:

• Right to access: you may request a copy of the personal information we hold about you at any time.
• Right to rectification: if any of your personal data is inaccurate or incomplete, you have the right to ask us to correct or update it.
• Right to erasure: in certain circumstances, you may request that we delete your personal data. Please note that this right is subject to legal obligations — for example, we are required to retain transaction records for a minimum period for regulatory purposes.
• Right to restriction: you may ask us to restrict the processing of your personal data in specific situations, such as while we investigate a dispute or accuracy complaint.
• Right to withdraw consent: where our processing of your data is based on your consent (for example, receiving marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

We will make every reasonable effort to honour your requests promptly and in full, subject to any overriding legal or regulatory requirements that apply to our operations.

8. Data Retention

k89 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. For active accounts, we retain personal data throughout the period your account remains open. Account and transactional records are retained for a minimum of five years after account closure to comply with applicable regulatory requirements relating to financial recordkeeping and anti-money-laundering compliance.

When your data is no longer required, we securely delete or anonymise it so that it can no longer be linked back to you as an individual. Backup copies of data are destroyed on a rolling schedule consistent with our data retention schedule.

9. Payment Processing and Financial Data

All financial transactions on k89 — including deposits via bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfers, as well as withdrawals — are processed through secure, encrypted payment gateways. We do not store full payment card numbers, CVV codes, or mobile banking PINs on our servers. When you initiate a payment through a third-party provider such as bKash or Nagad, you are subject to that provider's own terms and privacy policy in addition to ours.

Transaction histories are stored securely and may be reviewed by our compliance team in connection with fraud investigations or regulatory enquiries. You can view your own transaction history at any time by logging into your k89 account.

10. Protection of Minors

k89 is strictly an adult platform. Our services areintended for players who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If we discover or are notified that a player is under 21, we will promptly close their account, void any pending bets, and delete all associated personal data from our systems. Parents and guardians are encouraged to use parental control tools to prevent underage access to online gambling platforms. If you believe a minor has registered an account on k89, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

k89 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or applicable regulations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our platform.

Your continued use of k89 after any such update constitutes your acceptance of the revised Privacy Policy. We recommend that you review this page periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way k89 handles your personal data, please do not hesitate to reach out to our dedicated support team. We aim to respond to all privacy-related enquiries within 5 business days.

Email: [email protected]